At Enable Care we are committed to providing high quality care and rehabilitation that is effective and responsive to people’s individual support needs, delivered by expert staff that are well-led in an environment that is safe and secure enabling residents to lead fulfilling lives.
We were inspected by the Care Quality Commission (CQC) in April 2016, this is what they said about our home:
- People confirmed to us that staff looked after them well, that their safety was maintained and they had no concerns.
- People told us that they felt safe and secure.
- One person told us, “I feel really safe. The staff are nice and kind.” Another person told us, “I am safe living here. The staff support me fine.” One relative told us, “I have total piece of mind that my relative is kept safe at all times.”
- Our observations during the inspection indicated that the deployment of staff was suitable to meet people’s needs. One person told us, “There are enough staff available. If I need help, staff are there for you.”
- Staff demonstrated a good understanding and awareness of how to treat people with respect and dignity.
- Where people lacked capacity to make day-to-day decisions about their care and support, we saw that decisions had been made in their best interests.
- People who used the service and their relatives were involved in making decisions about their care and support.
- Observation of the dining experience for people over both days of the inspection was noted to be relaxed, friendly and unhurried; with staff conversing with colleagues and people using the service.
- The dining experience for people was positive and people were complimentary about the quality of meals provided.
- We observed that staff interactions with people were positive and the atmosphere within the service was seen to be welcoming, calm and friendly.
- We saw that staff communicated well with people living at the service by listening to them and talking with them appropriately. One person told us, “There is much better communication. Staff takes time to really listen to you. I feel that there is a real connection with the staff.”
- Relatives confirmed that there were no restrictions when they visited and that they were always made to feel welcome. One visitor told us that they always felt welcomed when they visited the service and could stay as long as they wanted.
- It was evident from our observations and discussions with staff that they encouraged and enabled people using the service the opportunity to take part in social activities of their choice and interest, both ‘in house’ and within the local community.