We have a whole host of measures in place to manage the risk of someone bringing the virus into our home. Our team members remain dedicated to do all they can to keep our residents safe, completing a lateral flow test at home and registering the result prior to every shift. Residents also complete a monthly PCR test where a swab is taken and sent off to a lab to be tested. Visitors to our home, such as health professionals must also complete a lateral flow test prior to arrival and everyone working or visiting must wear appropriate PPE at all times, without exception. To put it simply, we don’t take any chances and if someone has Covid-19 symptoms then they don’t come into the home.

Hygiene is our top priority inside the home and is fundamental to everything we do. All areas are thoroughly cleaned and disinfected frequently throughout the day with high-quality products. Further additional cleaning measures are in place for high contact points, lounges, dining rooms and other areas where people meet. All of our team members change in and out of their uniforms at work and additional infection control training has been delivered.

We work with individual families and future residents on a case by case basis to assess the risk prior to each person moving in with us. This involves carefully assessing all risk factors such as whether a person has had Covid before, how many doses of the vaccine they’ve had, where they’ve been living before joining us and what level of contact they’ve had with other people. This risk assessment, coupled with a combination of PCR and LFD rapid testing could mean someone doesn’t have to complete the full isolation if they are considered to be a low risk and their test results are negative. For any period of self-isolation, our dedicated team use the knowledge we have gathered prior to the person moving in, as well as information we often glean through chats over a cuppa and a piece of cake, to ensure this time is a nice and comfortable experience. There are lots of opportunities to still take part in activities, pursue hobbies and try new things and we provide room service for their home-cooked meals and snacks throughout the day and night. We’re also there to chat to and, as family plays a huge role in our vibrant care home life, we make sure that all residents are able to remain in regular contact with their loved ones.

We’re pleased to be supporting face-to-face visits from our residents’ loved ones, in line with government guidance. There is currently no limit on the number of different visitors a resident can have but we do limit how many people can visit at a time as these regular visits take place in residents’ bedrooms to minimise the risk to everyone in the home.
We provide regular updates to families regarding testing and visiting guidance and our Manager is always available to answer any questions you may have. Finally, we regularly post on Facebook with been getting up to so it’s a great place to build a picture of what life is like here. Be assured that as we learn to live with Covid-19, we will continue to take every step we can to ensure personal connections are maintained and indeed continue to flourish.

We have the following therapists who are able to personalise a programme of rehabilitation for residents:

  • Physiotherapist
  • Occupational Therapist
  • Speech and Language Therapist
  • Clinical Psychiatrist
  • Clinical Psychologist

We understand that choosing the right specialist centre for your friend or relative can be a very daunting experience. Below are some suggestions on where to start:

  • Contact your local Headway www.headway.org.uk, Solicitor, GP, Social Worker or funder. They should be able to recommend a service.
  • Search for a specialist unit on the internet by looking on the UKABIF website www.ukabif.org.uk or contact your local Acquired Brain Injury Forum, details of which you can get from the UKABIF site.
  • Research the specialist home by visiting their website and reading the reports from the regulatory body, the Care Quality Commission (CQC). You can access these reports via the CQC’s website www.cqc.org.uk 
  • Visit the potential homes to see first-hand the facilities on offer and to meet staff and other residents.

You might want to consider asking the following questions:

  • What is the quality of care provided?
  • What therapies are available?
  • What activities are available?
  • Are visiting times flexible?
  • What are the facilities like – do the bedrooms have en-suites; are there communal areas; is there a garden?
  • Does the home take into account residents’ specific cultural and religious needs?

Headway are the UK charity for people with an acquired brain injury, their website is: www.headway.org.uk or UKABIF (UK Acquired Brain Injury Forum) www.ukabif.org.uk

We don’t have a minimum length of stay.

We don’t have a maximum length of stay. For some of our residents, our home is their home for life.

Our fees are calculated on an individual basis and depend on the needs of each resident. To establish each resident’s fee we carry out a thorough initial assessment.

We accept residents who are funded from the following:

  • CCGs
  • Social Services
  • Insurance
  • Self funding
  • Private

We know how important the support of family and friends is, so we don’t have fixed visiting times, which makes it more flexible for visitors. We designed our home to have spaces that allow our residents to spend time with loved ones in a warm, homely environment, without compromising clinical needs. Families and friends can visit at any time on any day as long as they are respectful of the other residents.

We can admit people between the ages of 18 and 65 years who have an acquired brain injury or other complex neurological conditions.

We can manage a range of residents’ requirements, from the most complex of nursing needs, to support with everyday tasks. These include but are not limited to:

  • ABI
  • MND
  • Korsakoff syndrome
  • Epilepsy
  • MS
  • Young stroke
  • Low levels of consciousness
  • Seizure activity
  • PEGs

We are regulated by the Care Quality Commission (CQC). www.cqc.org.uk

Our latest CQC report in April 2016 rated us as a ‘Good’ service, click here to read the full report.

No, we admit residents from all over the country.